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Multifamily Owners: Including Utilities May Be Killing Your Profits

Multifamily Owners: Including Utilities May Be Killing Your Profits American Conservation & Billing Solutions Learn how to protect your NOI If your multifamily complex includes utilities in the rental fee, brace yourself. Utility cost increases that may erode your hard-earned profits are coming your way. Even more concerning is that you’re responsible for a sizable expense that you have little or no control over. The “utilities included” model puts you squarely at the financial mercy of tenants, their usage tendencies, and utility companies. “Utilities included” also means that you have to be an accurate budget forecaster to ensure that your rental rates cover the annual utility expenses. Miss the mark and it’s you who’ll pay. The exciting news is that you can quickly and easily change this situation by separating utilities from the rent fee and billing tenants directly—at no cost to yourself. By doing this, you’ll make a positive and immediate impact on your net operating income (NOI) and the value of your property. From a price perspective, your complex will be more appealing to prospective tenants and you’ll have effectively removed yourself from the utility equation altogether. Billing residents means no more worrying about the effects of runaway tenant usage and it leads to higher profits. The sooner you get started the better, especially given the trajectory of utility rates. They seem only to move in one direction . . . up! Water rates for multifamily owners in Houston have increased by 30% this year alone. In New York City, water rates are up nearly 13% and in Milwaukee, they’re projected to rise 27%. In Jacksonville, utility rates will increase 9%. Owners who can’t adjust rents fast enough to cover the increased costs take a direct hit to their revenues. Tenant utility abuse is another reason apartment owners and property managers should look closely at resident utility billing. You’ve probably leased to the tenant who kicks his thermostat up to “high” during the winter and then opens a window so that he can have fresh air. Or you’ve rented to the tenant who leaves the air conditioning up all day long so that she can come home to a cool house in the evening. Clearly, these are examples of costly and wasteful ways to use heating and cooling. The tenant, however, does not bear the cost of this elevated consumption. What’s also problematic is that tenants figure they can use utilities in any way they deem acceptable because “utilities are included.” In their minds, they’re already paying for these expenses. Another intrinsic flaw of the “utilities included” model is that it offers no financial incentive for tenants to notify property management when maintenance problems occur. Water leaks are a perfect example. A broken toilet flapper can waste hundreds of gallons of water in a short amount of time. The owner relies on the tenant to inform the maintenance team when an issue like this arises. Tenants, however, aren’t paying directly for the water bill so there’s less incentive for them to react quickly . . . if at all. Are You an Expert Budget-er? If you include utilities at your multifamily complex, you’re already familiar with the never-ending budgeting game. To ensure that you cover utility costs, you’ll have to accurately answer questions like: What percentage will utility rates increase this year? Where should I set rent to be sure I don’t lose money? How much water, gas, and electricity will residents use? How can I cover utility expenses be rent-competitive? Some owners set their rents high enough so that utility costs always get paid. This can have a negative effect on your occupancy rate by putting your complex at the upper end of the price curve and making it less attractive to prospective renters. The flip side is that if you set your rents too low, you risk losing money. Nervous About Changing? Some property managers and owners have initial concerns about separating utilities from the rent and billing tenants directly. They worry that renters will leave or that it will make their apartments less appealing than their competitors who do include utilities. It’s worthwhile then to consider how a prospective tenant might evaluate two different apartments—one with utilities included and one with a resident utility billing program. Assume you offer a two bedroom apartment for $750 per month (resident-paid utilities) and another complex down the road offers a two bedroom unit for $800 per month (utilities included). Your complex will naturally be more appealing from a rental price perspective, and everything else being equal, will see more traffic. But your property is also more advantageous from a total housing cost perspective too. When residents are billed for utilities directly, whether through a Ratio Utility Billing System (RUBS) or via utility submeters, they can influence their own monthly housing costs. If they conserve utilities, their bills will be lower. And if residents quickly report maintenance issues and minimize wasteful usage, everyone’s utility bills will decrease. The Financial Impact of Converting to Tenant-Paid Utilities An analysis of the financial benefits of billing tenants for utilities is worthwhile. Assume you have a 150 unit complex and the monthly water bill is $6,300. If you can transition 80% of this bill back to tenants, you will realize: Monthly savings: 80% x $6,300 = $5,040 Yearly savings: 12 mos. x $5,040 = $60,480 What do you have to invest to achieve these savings? Nothing more than your time. And if you use a third party utility billing provider, the time requirement is next to nothing. It’s Easier Than You Think The exciting news for owners is that you can quickly and easily separate utilities from the rent and bill tenants directly for water, gas, and/or electricity. You can even include trash, cable, Internet, rent or other recurring fees on the bill to make paying simpler for tenants. The two most widely used methods for multifamily utility billing are RUBS billings and Submetered billings. RUBS or “Ratio Utility Billing System” is a method of allocating utility costs to tenants based on number of occupants, size of the apartment, or some other factor. Submetered billings require that a utility metering system be installed to directly measure tenant usage. This data is used to calculate resident bills. RUBS is a Great Way to Start The fastest, least expensive way to transition utility expenses back to residents is to implement a RUBS. Here are the steps: #1 – Research utility billing regulations in your state, county, and city While most states approach resident utility billing in a similar way, a few states have unique rules. For example, in Colorado, as long as an owner has a signed lease in place stating that residents can be billed for utilities, the entire amount of the master-metered bill can be allocated back. The owner does not have to take a common area deduction of any kind. In Texas, however, not only do you need a lease agreement signed by the tenant permitting utility billing, the Texas Commission on Environmental Quality (TCEQ) specifies the way bills are to be calculated and the deductions owners must take. Either research the regulatory laws where your complex is located, or rely on your third party billing provider to perform this task. If you conduct your own research, your local or state apartment association is a helpful place to start. #2 – Have residents sign a new lease or lease addendum Each resident must sign a lease agreeing that the owner/property manager can bill for utilities. At a minimum, the lease addendum should include: how bills will be calculated, when payments are due, any common area deductions (CADs). #3 – Setup the billing process To initiate resident billing for water, for example, you’ll need mailing information, occupancy figures for each household, and copies of the master-meter water bills. Each month you will review updated move-in/moveout data to ensure that you are billing the proper tenants. Use the information (above) to calculate tenant bills. Establish a billing schedule. For example: • Billing period – 5th to the 5th. You want these dates to coincide with the master-meter billing period. • Delivery date – Bills will be mailed on the 10th • Due date – Bills are due on the 25th • Past due notification date – Late letters will be sent on the 30th #4 – Notify tenants We recommend notifying tenants in advance of sending the first bill and clearly describing how the process will be administered. Be sure to include accurate contact information and describe how the bills will be calculated. Some property managers host community Q&A sessions to provide a forum for residents to ask questions and to encourage buy-in. #5 – Send the first utility bills After you send the first bills, make sure resident support is available. Offer different payment options so that tenants can pay by mail, phone, or online. Clearly define who payments should be made out to and where those payments should be delivered. #6 – Process payments and manage past due accounts Processing payments, keeping up with collections, and generating management reports is a labor and time intensive process. An accounting system or utility billing application will be useful to track your financial transactions. Be vigilant about notifying tenants when they are past due as this will improve collections. Conclusion There’s a real opportunity for multifamily owners and property managers, who currently include utilities in their rental fees, to improve profits. By separating utility costs and billing tenants directly, owners can increase the value of their properties, insulate themselves from rising utility prices, and benefit tenants. Third party billing providers can help you get started quickly, competently manage the process on your behalf, and enable your staff to focus on other important duties. AmCoBi offers the most affordable, highest quality utility billing services available in the multifamily industry. We also design, install, and maintain gas, electric, and water submetering systems. AmCoBi helps multifamily owners and managers improve profitability, reduce utility expenses, and save money. www.AmCoBi.com